Privacy Policy

Effective Date: January, 2025

  1. Introduction
    This Privacy Policy outlines how Team Fabri Projects VOF INNOCOS (“INNOCOS,” “we,” “us,” or “our”), with a registered office at Seriengenstraat 18, 3620, Lanaken, Belgium, collects, uses, discloses, and protects your personal data. By accessing our website www.innocosevents.com (the “Website”) and using our services, you agree to the practices described in this policy.
  2. Data We Collect
    We may collect the following categories of personal data:
    1. Personal Identification Information: Name, email address, phone number, billing and mailing address.
    2. Payment Information: Transaction data (via secure third-party payment processors; we do not store credit card information).
    3. Event Participation Data: Information regarding events you register for, ticket details, and preferences.
    4. Technical Data: IP address, browser type, device information, and browsing activity.
    5. Communication Data: Emails, queries, and correspondence with us.
    6. Third-Party Data: Information obtained from public sources or event partners to enhance service delivery.
  3. How We Use Your Data
    We use your data for the following purposes:
    1. Service Delivery: To process your registration, manage event participation, and provide customer support.
    2. Payment Processing: To process transactions securely.
    3. Communication: To send confirmation emails, respond to inquiries, and provide updates.
    4. Marketing: To send promotional materials, event updates, and offers, if you have opted in.
    5. Legal Obligations: To comply with legal requirements or defend legal claims.
    6. Website Improvements: To analyze usage data and enhance our Website’s performance.
    7. Fraud Prevention: To detect and prevent fraud or unauthorized activity.
      Third-party providers have their own privacy and cookie policies. We encourage you to review these policies for more information on their practices.
  4. Legal Basis for Processing
    We process your data based on the following legal grounds:
    1. Consent: When you opt-in to receive marketing communications.
    2. Contractual Necessity: To perform our obligations under our agreement with you.
    3. Legal Compliance: To fulfill legal obligations.
    4. Legitimate Interest: To improve our services, secure our Website, and manage customer relationships.
  5. Data Sharing and Disclosure
    We do not sell your personal data. We may share your data with:
    1. Service Providers: Third parties that assist with payment processing, email delivery, IT support, and event management.
    2. Event Partners: Where necessary to manage co-hosted events.
    3. Legal Authorities: When required to comply with legal obligations.
    4. Successors: In the event of a business transfer, merger, or sale.
      We ensure that our service providers and partners comply with applicable data protection laws.
  6. International Data Transfers
    As we operate globally, your personal data may be transferred to countries outside the European Economic Area (EEA). We ensure that such transfers comply with data protection regulations and use appropriate safeguards, such as EU Standard Contractual Clauses.
  7. Data Retention
    We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
  8. Your Responsibilities
    You are responsible for ensuring that any data you provide to us is accurate and up to-date. If your details change, please contact us to update your information.
  9. Your Rights
    You have the following rights regarding your personal data:
    1. Access: Request access to your data.
    2. Correction: Request corrections to inaccurate data.
    3. Deletion: Request the deletion of your data where legally permissible.
    4. Objection: Object to processing based on legitimate interests.
    5. Portability: Request to transfer your data to another service provider.
    6. Withdraw Consent: Withdraw consent for marketing communications.
      To exercise your rights, contact us at registration@innocosevents.com. If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority.
  10. Data Security
    We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security measures include encryption, secure servers, and access control. However, no system is entirely secure, and we cannot guarantee absolute security.
  11. Cookies and Tracking
    Our Website uses cookies to enhance user experience and analyze web traffic. These may include:
    1. Essential Cookies: Required for the operation of the Website.
    2. Analytics Cookies: Help us analyze how users interact with the Website.
    3. Marketing Cookies: Used to deliver relevant advertisements.
      You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.
  12. Children’s Privacy
    Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected data from a child under 16, we will delete it promptly.
  13. Changes to this Privacy Policy
    We may update this Privacy Policy periodically. Changes will be effective upon posting to the Website. Continued use of our services indicates your acceptance of the updated policy.
  14. Contact Us
    If you have any questions or concerns about this Cookies Policy, please contact us at:
    1. Email: registration@innocosevents.com
    2. Phone: +316 4300195
    3. Address: Seriengenstraat 18, 3620, Lanaken, Belgium
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